Terms of service

Last updated: September 2, 2026

OVERVIEW

These Terms of Service (“Terms”) govern your access to and use of the website, online store, products, services, content, features, and tools operated by MOANDMO Co., Ltd. under the MOANDMO® CLOTHING brand (collectively, the “Services”).

In these Terms, “MOANDMO,” “we,” “us,” and “our” refer to MOANDMO Co., Ltd.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

Please read these Terms carefully. They contain important information regarding your rights and responsibilities, including limitations of liability and warranty disclaimers.

By accessing, browsing, purchasing from, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

SECTION 1 - ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have obtained any consent required by applicable law to use the Services.

To access or use certain parts of the Services, including purchasing products, you may be required to provide information such as your name, email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide is accurate, current, and complete and that you have the necessary rights and authority to provide such information.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account.

You may not transfer, sell, assign, or license your account to another person without our prior written consent.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to accurately display and describe our products through the Services.

However, product colors, textures, appearance, and other characteristics may differ from how they appear on your screen depending on your device, display settings, lighting conditions, and other factors.

We do not guarantee that the appearance or color of a product displayed through the Services will exactly match the physical product.

Product descriptions, specifications, availability, and prices may be changed at any time without prior notice.

We reserve the right to discontinue any product and to limit the quantity of products available for purchase by any person, geographic region, or jurisdiction where permitted by applicable law.

Certain products may be available in limited quantities or subject to special sales conditions. Any such conditions will be stated on the relevant product page.

SECTION 3 - ORDERS

When you place an order through the Services, you are making an offer to purchase the selected products.

We reserve the right to accept or decline an order where permitted by applicable law, including in cases involving product availability, suspected fraud, pricing or listing errors, payment issues, or violation of these Terms.

An order is not accepted until we confirm acceptance of the order.

Payment must be successfully authorized or processed before an order can be completed.

Please carefully review the product details, size, color, quantity, shipping address, and other order information before submitting your order.

After an order has been confirmed, we may be unable to accommodate requests for cancellation, modification, return, or exchange except as provided in our Refund Policy or required by applicable law.

If we decline, modify, or cancel an order, we will make reasonable efforts to notify you using the contact information provided with your order.

Returns, exchanges, cancellations, and refunds are governed by our Refund Policy.

Unless otherwise agreed by us in writing, products purchased through the Services are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts, promotions, and product availability may change without prior notice.

The price charged for a product will be the price displayed at the time the order is placed, subject to correction of obvious errors where permitted by applicable law.

Prices and applicable charges will be displayed during the checkout process.

Unless otherwise expressly stated, customers are responsible for shipping charges and any other fees displayed during checkout.

All products are shipped from Japan.

For international orders, customs duties, import taxes, customs clearance fees, and other charges may be imposed by the destination country or region. Unless otherwise stated or required by applicable law, these charges are the responsibility of the customer.

You agree to provide current, complete, and accurate purchase, payment, billing, and account information for all transactions.

You represent that you are authorized to use the payment method provided for your purchase.

Payments are processed through Shopify and/or third-party payment service providers made available through the Services.

SECTION 5 - SHIPPING AND DELIVERY

All products are shipped from Japan.

Orders are normally shipped within three business days after the order and payment have been confirmed.

Pre-order items will be shipped according to the estimated shipping schedule stated on the relevant product page.

Delivery dates and transit times are estimates only unless expressly stated otherwise.

We are not responsible for delays caused by shipping carriers, customs procedures, weather, natural disasters, governmental actions, or other events outside our reasonable control, except to the extent responsibility cannot be excluded under applicable law.

Customers are responsible for providing a complete and accurate shipping address.

Additional costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer where permitted by applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

The Services and their contents, including trademarks, trade names, logos, text, images, photographs, graphics, illustrations, videos, audio, product designs, website designs, and the selection and arrangement of such materials, are owned by or licensed to MOANDMO Co., Ltd. or the applicable rights holder and are protected by applicable intellectual property laws.

The MOANDMO® CLOTHING name, MOANDMO® marks, logos, designs, product names, and other brand elements may not be used without our prior written permission.

The Services are provided for your personal and non-commercial use.

Except as permitted by applicable law or with our prior written consent, you may not reproduce, copy, modify, distribute, publish, display, transmit, sell, license, create derivative works from, or otherwise exploit any part of the Services or their contents.

Nothing in these Terms grants you any ownership interest or license in any intellectual property belonging to MOANDMO, Shopify, or any third party except as expressly stated.

All rights not expressly granted are reserved.

SECTION 7 - OPTIONAL TOOLS

We may provide access to tools, applications, features, or services offered by third parties.

We do not necessarily monitor, control, or have input into such third-party tools.

Unless otherwise expressly stated, access to third-party tools is provided on an “as is” and “as available” basis without warranties, representations, or endorsements from us.

Your use of third-party tools is at your own risk and subject to the terms and policies of the applicable third-party provider.

We may introduce new features, tools, services, or resources in the future. Unless otherwise stated, such additions will form part of the Services and will be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites, services, content, or functionality operated by third parties.

We do not control and are not responsible for the content, accuracy, security, availability, privacy practices, or policies of third-party websites or services.

If you access a third-party website or service, you do so at your own discretion and subject to the terms and policies of that third party.

To the extent permitted by applicable law, we are not responsible for loss or damage arising from your use of third-party websites, services, products, or content.

Questions, complaints, or claims relating to third-party products or services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify, which provides the e-commerce platform and related technology that enable us to provide the Services.

However, purchases made through our online store are transactions directly between you and MOANDMO Co., Ltd., except where expressly stated otherwise.

MOANDMO Co., Ltd. is responsible for the products we sell, order fulfillment, customer service, returns, exchanges, refunds, and other obligations arising from transactions between you and us.

Shopify may provide certain services directly to you, such as Shop or Shop Pay, which may be subject to separate terms and policies provided by Shopify.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims, losses, or liabilities arising solely from products sold by MOANDMO or transactions directly between you and MOANDMO.

SECTION 10 - PRIVACY POLICY

Our collection, use, disclosure, storage, and other processing of personal information is governed by our Privacy Policy.

Because our online store is hosted by Shopify, Shopify also collects and processes certain personal information in connection with your access to and use of the Services.

Information you provide through the Services may be processed by Shopify and other service providers located in countries or regions outside your country of residence.

For more information about how personal information is handled, please review our Privacy Policy and, where applicable, Shopify’s privacy policies.

SECTION 11 - FEEDBACK

If you voluntarily submit ideas, suggestions, comments, reviews, proposals, designs, concepts, or other feedback to us (“Feedback”), you represent that you have the right to provide such Feedback.

To the extent permitted by applicable law, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, transferable, and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, display, and otherwise use such Feedback for purposes including operating, improving, and promoting the Services and our business.

You represent that your Feedback does not infringe or violate any third-party rights, including intellectual property, privacy, publicity, or other proprietary rights.

Feedback must not contain unlawful, defamatory, abusive, obscene, fraudulent, malicious, or harmful material or malware.

Unless otherwise required by applicable law, we are not obligated to maintain Feedback in confidence, provide compensation for Feedback, or respond to Feedback.

We may remove or moderate Feedback where we reasonably determine that it violates these Terms, applicable law, or the rights of another person.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information where permitted by applicable law.

Where permitted by applicable law, we may modify or cancel an order affected by a material pricing, availability, or listing error.

If an order is canceled after payment has been received, any amount that must be returned will be refunded in accordance with applicable law and our applicable policies.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services, directly or indirectly:

(a) for any unlawful, fraudulent, or malicious purpose;

(b) to violate any applicable international, national, prefectural, state, provincial, local, or other law or regulation;

(c) to infringe or violate our intellectual property rights or the rights of another person;

(d) to harass, abuse, threaten, defame, discriminate against, intimidate, or harm another person;

(e) to submit false, fraudulent, or misleading information;

(f) to transmit viruses, malware, malicious code, or other harmful material;

(g) to send spam, phishing communications, unsolicited advertising, or similar communications;

(h) to impersonate another person or entity;

(i) to collect or track personal information about others in violation of applicable law;

(j) to interfere with, disrupt, bypass, circumvent, or compromise the security or operation of the Services; or

(k) to use the Services in any manner that materially interferes with another person’s use of the Services or exposes MOANDMO, Shopify, or others to unreasonable risk or liability.

You may not reproduce, duplicate, copy, sell, resell, scrape, extract, or exploit the Services or their contents for unauthorized commercial purposes.

We reserve the right to restrict, suspend, or terminate access to the Services if we reasonably determine that these Terms have been violated, subject to applicable law.

SECTION 14 - AGENTS AND AUTOMATED ACCESS

This Section applies to software, systems, services, or tools that autonomously or semi-autonomously access or interact with the Services on behalf of a person or entity (“Agents”).

Agents may access or interact with the Services only in accordance with applicable law, these Terms, and any technical restrictions or instructions we make available.

Agents must not conceal or misrepresent their automated nature, circumvent CAPTCHAs or other access controls, bypass security or authorization measures, or evade technical measures intended to regulate automated access.

Where technically required by us, an Agent must accurately identify itself in requests made to the Services.

We may limit, block, or otherwise control automated access to the Services where reasonably necessary to protect the Services, our customers, our systems, or third-party rights.

SECTION 15 - TERMINATION

We may suspend or terminate your access to all or part of the Services if you materially violate these Terms, misuse the Services, engage in fraudulent or unlawful conduct, or where suspension or termination is otherwise reasonably necessary to protect the Services, our customers, or our rights.

Where permitted by applicable law, we may also discontinue all or part of the Services.

Termination does not affect rights or obligations that arose before termination.

Provisions that by their nature should survive termination will remain in effect, including provisions concerning intellectual property, Feedback, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.

SECTION 16 - DISCLAIMER OF WARRANTIES

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot lawfully be excluded or limited.

Subject to the foregoing, the Services are provided on an “as is” and “as available” basis.

We make reasonable efforts to provide accurate information and maintain the availability and security of the Services, but we do not guarantee that the Services will always be uninterrupted, error-free, secure, or available at all times.

To the maximum extent permitted by applicable law, we disclaim warranties or conditions not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

This Section does not affect any statutory rights that may apply to consumers under applicable law.

SECTION 17 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, MOANDMO Co., Ltd., its directors, officers, employees, affiliates, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from or relating to the Services or products purchased through the Services, including loss of profits, revenue, savings, business opportunity, or data.

Any limitation of liability under these Terms applies only to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude or restrict rights or remedies available to consumers under mandatory consumer protection laws.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless MOANDMO Co., Ltd. and its affiliates, directors, officers, employees, agents, contractors, licensors, and service providers from third-party claims, liabilities, damages, losses, and reasonable costs arising from:

(a) your material breach of these Terms;

(b) your violation of applicable law or the rights of a third party; or

(c) your unlawful or unauthorized use of the Services.

We will provide reasonable notice of any claim for which indemnification is sought where practicable.

Nothing in this Section requires indemnification to the extent prohibited by applicable law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or, where necessary, severed from these Terms.

The remaining provisions will continue in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Refund Policy, Legal Notice, and any other policies or terms expressly incorporated by reference, constitute the agreement between you and us regarding your use of the Services, subject to any mandatory rights available under applicable law.

If there is any conflict between these Terms and specific terms applicable to a particular product, promotion, or service, the specific terms will govern with respect to that product, promotion, or service.

No ambiguity in these Terms will automatically be interpreted against either party solely because that party drafted the relevant provision.

SECTION 21 - ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, corporate reorganization, transfer of business, or similar transaction, or otherwise where permitted by applicable law.

Any assignment or transfer will remain subject to applicable consumer protection laws.

SECTION 22 - GOVERNING LAW AND JURISDICTION

These Terms and any separate agreements through which we provide the Services are governed by and construed in accordance with the laws of Japan, without regard to conflict-of-law principles, except where mandatory laws of another jurisdiction apply.

Any dispute arising out of or relating to these Terms, the Services, or a transaction with us will be submitted to the competent courts of Japan, subject to any mandatory jurisdiction or consumer protection rights available to you under applicable law.

Nothing in this Section deprives a consumer of any protection that cannot lawfully be waived under the laws applicable to that consumer.

SECTION 23 - HEADINGS