Legal notice
Seller
MOANDMO Co., Ltd.
Operating Brand
MOANDMO® CLOTHING
Telephone Number
Our telephone number will be provided without delay upon request.
To request this information, please contact us at info@moandmo.com.
Email
info@moandmo.com
Product Prices
All product prices are displayed on the respective product pages and include applicable Japanese consumption tax.
Additional Charges
Customers are responsible for shipping fees and any other charges displayed during the checkout process.
All products are shipped from Japan. For international orders, customs duties, import taxes, customs clearance fees, and other charges may be imposed by the destination country or region. These charges are the responsibility of the customer.
Payment Methods
We accept credit cards and other payment methods available through our website.
Timing of Payment
For credit card and online payments, payment is processed when the order is confirmed.
For other payment methods, payment will be processed in accordance with the terms of the applicable payment service provider.
Shipping Origin
All products are shipped from Japan.
Delivery Time
Orders are normally shipped within three business days after the order and payment have been confirmed.
Pre-order items will be shipped according to the estimated shipping schedule stated on the relevant product page.
Delivery Method
Orders are delivered using a shipping carrier and delivery method designated by us, including courier services, mail services, or other available shipping methods.
Returns, Exchanges, and Cancellations for Customer Convenience
We do not accept returns, exchanges, or cancellations due to a change of mind or other reasons attributable to the customer after an order has been confirmed.
Please carefully check the size, color, quantity, shipping address, and other order details before completing your purchase.
Defective, Damaged, or Incorrect Items
If an item is defective, damaged, incorrectly delivered, or otherwise does not conform to your order, please contact us by email within seven days of receiving the item.
If the same item is available, we will provide a replacement. If a replacement cannot be provided, we will issue a refund for the item.
Return Period
For defective, damaged, or incorrectly delivered items, please contact us within seven days of receiving the item.
Return Shipping Costs
We will cover the return or exchange shipping costs for defective, damaged, or incorrectly delivered items.
Items returned without contacting us in advance may not be accepted.
Purchase Limits and Other Conditions
We may limit the quantity of certain products available for purchase. Any special conditions of sale will be stated on the relevant product page.