Privacy policy
Last updated: September 2, 2026
MOANDMO Co., Ltd. (“MOANDMO,” “we,” “us,” or “our”) operates MOANDMO® CLOTHING and this website. This Privacy Policy explains how we collect, use, disclose, store, and otherwise process your personal information when you visit our website, place an order, use our services, or otherwise communicate with us.
Our store is hosted by Shopify, which processes personal information as necessary to provide its platform and related services.
INFORMATION WE COLLECT
Depending on how you interact with our website and services, we may collect:
• Contact information, including your name, email address, billing address, shipping address, and telephone number;
• Order and transaction information, including products purchased, payment status, shipping details, returns, exchanges, and refunds;
• Account information, if you create an account;
• Communications and information you provide when you contact us;
• Device and usage information, including your IP address, browser information, device information, cookies, and interactions with our website.
Payment information is processed by Shopify and our payment service providers. We do not directly store complete payment card details.
HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process payments, fulfill orders, and arrange delivery;
• Manage returns, exchanges, refunds, and customer support;
• Create and manage customer accounts;
• Maintain, operate, analyze, and improve our website and services;
• Prevent fraud, unauthorized transactions, and other illegal or harmful activity;
• Protect the security and integrity of our website and services;
• Send marketing communications where permitted by applicable law;
• Comply with applicable legal, regulatory, tax, accounting, and other obligations.
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand how our website is used, prevent fraud, improve our services, and, where permitted, provide advertising or measure advertising effectiveness.
You may manage cookies through your browser settings and, where available, through the privacy settings or cookie banner provided on our website.
Disabling certain cookies may affect the functionality or availability of parts of our website.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to:
• Shopify and service providers that support payment processing, website hosting, analytics, customer service, order fulfillment, shipping, security, marketing, and other business operations;
• Business partners when you request, direct, or consent to the disclosure;
• Government authorities, regulators, law enforcement agencies, courts, or other parties where required or permitted by applicable law;
• Parties involved in an actual or proposed merger, acquisition, financing, restructuring, sale of assets, or other transfer of all or part of our business.
These parties may process personal information in countries or regions outside your country of residence.
Shopify may also process certain personal information for its own purposes when you use Shopify services such as Shop or Shop Pay. For more information, please review the Shopify Consumer Privacy Policy.
INTERNATIONAL DATA TRANSFERS
Because we use Shopify and other service providers that operate internationally, your personal information may be transferred to, stored in, or processed in countries or regions outside your country of residence.
Where required by applicable law, we and our service providers use legally recognized safeguards or other lawful mechanisms for international transfers of personal information.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, fulfill transactions, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.
Retention periods may vary depending on the type of information and the purposes for which it is processed.
DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
YOUR PRIVACY RIGHTS
Depending on your country or region of residence and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, deletion of, or restriction of your personal information, and the right to withdraw consent or object to certain processing.
You may also have the right to opt out of certain uses or disclosures of personal information, including the sale or sharing of personal information or its use for targeted advertising, where applicable.
Where available, you may submit an applicable opt-out request through our Data Sharing Opt-Out page.
To exercise your privacy rights, please contact us at info@moandmo.com.
We may need to verify your identity before processing certain requests.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.
CHILDREN’S PRIVACY
Our website and services are not intended for children under 16, and we do not knowingly collect personal information from children under 16.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of websites or services that we do not operate. We encourage you to review the privacy policies of any third-party websites or services you visit.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, legal requirements, or other operational reasons.
When we make changes, we will post the revised Privacy Policy on this website and update the “Last updated” date where appropriate.
CONTACT
For questions about this Privacy Policy, privacy requests, or complaints, please contact:
MOANDMO Co., Ltd.
EX Ebisu Nishi Building 5F
2-8-4 Ebisu-Nishi, Shibuya-ku
Tokyo 150-0021, Japan
Email: info@moandmo.com